It happens. You buy KPLC tokens, only to wait a whole day before you get the message. Sometimes, it’s even worse that you unintentionally delete the KPLC message, leaving you stranded.
So, what do you do? Do you buy another token?
We are here to show you how to retrieve lost KPLC Tokens using three quick methods.
Also Read: How to Update Kenya Power Prepaid Token Meter
How to Retrieve Lost KPLC Token Message
Occasionally, KPLC (Kenya Power and Lighting Company) customers may experience a delay in receiving their token messages or may even accidentally delete the message.
In such cases, there are several ways to retrieve the KPLC token information.
Retrieve KPLC Token Message Via USSD *977#
The KPLC USSD (Unstructured Supplementary Service Data) platform provides a convenient way for prepaid customers to buy and retrieve their last three purchased KPLC tokens.
To retrieve the KPLC token message via USSD, follow these steps:
1. Dial *977#
2. Select option 1, “Prepaid Services (Token)”
3. Select option 3, “Token Details”
4. Enter your KPLC account number and send
5. Your three latest transactions will be displayed with the dates
6. Select an option to receive the KPLC token message
Retrieve a KPLC token message via the MyPower app
In addition to the USSD code, you can also access KPLC services, including retrieving KPLC tokens, through the MyPower app, which is available for Android and iOS devices.
To retrieve a KPLC token message using the MyPower app, follow these steps:
1. Download and install the MyPower app
2. Select “My Bill/ Token”
3. Enter your meter number
4. Your latest transactions will be displayed
How to Retrieve KPLC Token Message Online
The KPLC self-service online portal is another free option for retrieving KPLC token messages, as long as you have internet access. This portal allows you to check your KPLC token history and much more.
To retrieve a KPLC token message online, follow these steps:
1. Open the KPLC self-service portal from your preferred browser. Click here
2. Click on “Bill/Meter Query”
3. Enter your KPLC account number and click search
4. Your latest transactions will be displayed
Can I Retrieve KPLC Token Message Via MPesa?
Unfortunately, MPesa does not offer a direct way to retrieve your KPLC token message. The only options for retrieving your KPLC token are the KPLC USSD code, the KPLC self-service portal, and the MyPower app.
How to Contact Kenya Power in Case You Don’t Get Your Token
If you continue to experience difficulties in retrieving your KPLC token message, you can contact Kenya Power through the following channels:
Call: (+254) 703 070 707 ; Call. 97771
Email: customercare@kplc.co.ke
X (Formerly Twitter): https://x.com/KenyaPower_Care
Facebook: https://www.facebook.com/KenyaPowerLtd/
How to Retrieve Lost KPLC Tokens After Delay of Message Infographic
Final Thoughts
KPLC customers have several options to retrieve their token messages, even if they have not received the message or have accidentally deleted it. The USSD code, the MyPower app, and the KPLC self-service online portal are all convenient and free methods to access your KPLC token information. If you continue to face challenges, you can reach out to Kenya Power through various communication channels for further assistance.
