How to Book Huduma Kenya Appointment Online: Step by Step Guide

Huduma Kenya, which translates to “Kenya Services” in Swahili, is a groundbreaking initiative launched in November 2013 by President Uhuru Kenyatta as part of Kenya’s Vision 2030 project.

This program has revolutionized the delivery of government services to Kenyan citizens, replacing the previously cumbersome process of waiting in long queues with a streamlined, efficient system.

How do you book Huduma Kenya appointment online? Read on.

Also Read: Huduma Centres Near Me: A List and Their Locations

In today’s digital age, knowing how to book a Huduma Kenya appointment online is essential for every Kenyan citizen. This system not only saves time but also ensures that you can access the services you need without unnecessary delays.

It’s worth noting that without an appointment, it’s practically impossible to receive services at Huduma Centers.

Booking an appointment to access Huduma Kenya services increases efficiency. This saves both your time, and resources. Here is a step by step guide on how to do it:

Step 1: 

Visit the official Huduma appointment website. www.appointment.hudumakenya.go.ke 

Step 2: 

If it is your first time booking a Huduma Kenya appointment, you will need to Register. Click on the red ‘Register’ button on the lower left side of the login section. If you have booked a Huduma Kenya appointment online before now please enter your ID number and password.

Step 3: 

Enter your National ID number and your first name. Provide other details including your name, phone number and email address. 

Step 4: 

Create your password. Ensure to confirm the password and click on the “Register” button. You will receive an activation code via text.

Step 5: 

Click ‘New Appointment’ to proceed to book a Huduma Kenya appointment online.

Step 6: 

Your details would appear on a tab. Go to the ‘service center’ tab to select a convenient Huduma Kenya Appointment Centre.

Step 7: 

Select the service you wish to be assisted with (such as Postal Services, Certificate of Good Conduct, NTSA Inquiries, and Collection of ID).

Step 8: 

Select the preferred time and date.

Step 9: 

Click to save the appointment. You will see a ticket with the appointment details. You will also receive an SMS on your phone confirming your Huduma Kenya appointment. Ensure to go with the SMS on your appointment day.

Life can be unpredictable, and you may need to change your appointment. Here’s how to reschedule:

1. Log in to the appointment website.

2. Click on the ‘Recent Appointments’ tab in the menu.

3. Select the upcoming appointment you wish to reschedule.

4. Click on ‘Re-Schedule Appointment.’

5. Change the appointment date and time as desired.

6. Save and submit the updated details.

You’ll receive an SMS confirming the rescheduling of your Huduma Centre appointment.

If you encounter any issues or have questions, Huduma Kenya offers several channels for customer support:

Phone: +254 (020) 6900020
Twitter: @Huduma_Kenya
Facebook: Huduma Kenya
Instagram: @huduma_kenya

How to Book An Appointment at Huduma Centre Infographic

The Huduma Kenya initiative has significantly improved access to government services for Kenyan citizens. By following this guide, you can easily book, manage, and reschedule your appointments, ensuring a smooth and efficient experience when accessing vital government services.

Remember, booking an appointment is mandatory before visiting any Huduma Centre, as it helps manage time effectively and ensures you receive the intended services based on your scheduled appointment time.