In response to the increasing cases of M-Pesa and bank-related fraud in Kenya, Safaricom’s Chief Executive Officer Peter Ndegwa has stepped forward to address the concerning issue of SIM swap fraud.
This type of cybercrime has become increasingly sophisticated, affecting numerous customers and prompting the telecommunications giant to take decisive action.
Also Read: How to Check Numbers Registered Under Your ID and Block Them
The Evolution of Fraudulent Tactics
Speaking about the evolving nature of these crimes, Ndegwa emphasized how criminals are adapting their methods to keep pace with technological advancements. During his interview with Citizen TV, he stated:
“Kenyans leave their numbers all over the place. They probably know your ID, and that’s how they affect people. As much as we are advancing with AI, the crooks are also advancing. With big data and AI, when customers report, we can always tell where the fraudsters are.”
Safaricom’s Upcoming Security Initiative
In a proactive move to combat these fraudulent activities, Ndegwa announced plans for a new security program. The initiative, scheduled for launch in November, will incorporate advanced location-based security measures. As he explained:
“People should understand that you can’t give your password online. You can’t assume that Safaricom is calling other than from this particular number. Next month we are going to announce a programme where we will make sure that if it is not truly your fault, we will tell. If you try to do a SIM swap in Sarit Centre and you are in Mombasa, we will know.”
Prevention Strategies and Best Practices
Social engineering tactics are the primary method used by criminals to execute these frauds.
Based on the insights provided by both Ndegwa, customers are strongly advised to:
1. Never share personal identification details with unauthorized persons
2. Be cautious when providing information in public spaces
3. Verify the authenticity of calls claiming to be from Safaricom
4. Monitor their SIM card activity regularly
5. Report any suspicious activities immediately
